8 articles written
John Palinkas
John Palinkas is a partner at The IT Transformation Institute. ITTI is a catalyst for transforming the IT industry. ITTI helps change the DNA of IT teams, solving today’s problems and breaking the cycles that led to them, and to create next-generation IT organizations. John has spent more than three decades in the IT services industry, working with industry leaders like AT&T, AT&T Solutions and British Telecom. He has led numerous multimillion dollar, multiyear outsourcing and service-delivery engagements for dozens of Fortune 500 firms. He has extensive experience and expertise in IT transformation efforts, outsourcing analysis, M&A integrations and service implementations. He can be reached via email at John.Palinkas@TransformingIT.org, and you can follow him on Twitter via @jpalinkas.
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Change vs Transformation: What Are the Differences?
Over the past decade, “transformation” has become the new...
IT Execs Tee Off for New Jersey Charities
By John Palinkas
On a recent Monday morning in May,...
Why Are You Using Social Media Channels?
By John Palinkas
You are probably a bit puzzled by...
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A Successful Scorecard
By John Palinkas
What feels better than helping others? If you're like me, the answer is, "Not much!"
Some 15 months...
Do You Need a ‘Transformation Ambassador’?
By John Palinkas
Over five years ago, I was working for British Telecom as a national account manager in the...
Is Your Current Position Defining Who You Are?
By John Palinkas
My wife has made the decision to leave her current position in several months. She has been...
A Geek’s Guide to the Customer Service Experience
By John Palinkas
I have read many articles and white papers about "The Customer Service Experience." Many of these pieces...
A Geek’s Guide to IT Management
By John Palinkas
I am a geek. I have always been a geek. And while I have always relished being...
Why Are You Using Social Media Channels?
By John Palinkas
You are probably a bit puzzled by the above headline. After all, almost everyone uses social media,...
Change vs Transformation: What Are the Differences?
Over the past decade, “transformation” has become the new buzzword replacing good, old, ordinary “change.” People use the two...
IT Execs Tee Off for New Jersey Charities
By John Palinkas
On a recent Monday morning in May, more than 100 IT executives gathered at Neshanic Valley Golf...
