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A Successful Scorecard
By John Palinkas What feels better than helping others? If you’re like me, the answer is, “Not much!” Some…
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Do You Need a ‘Transformation Ambassador’?
By John Palinkas Over five years ago, I was working for British Telecom as a national account manager in…
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Is Your Current Position Defining Who You Are?
By John Palinkas My wife has made the decision to leave her current position in several months. She has…
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A Geek’s Guide to the Customer Service Experience
By John Palinkas I have read many articles and white papers about “The Customer Service Experience.” Many of these…
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A Geek’s Guide to IT Management
By John Palinkas I am a geek. I have always been a geek. And while I have always relished…
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Change vs Transformation: What Are the Differences?
Over the past decade, “transformation” has become the new buzzword replacing good, old, ordinary “change.” People use the two…
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IT Execs Tee Off for New Jersey Charities
By John Palinkas On a recent Monday morning in May, more than 100 IT executives gathered at Neshanic Valley…