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Robert I. Sutton: Renovating Innovation
Most companies I know have spent the past few years struggling to hang on to what they’ve got. They’ve…
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Robert I. Sutton: Nasty People
I hate working with jerks. Managers who belittle and oppress one victim after another shouldn’t be hired. And if…
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Robert Sutton: The Best-Practices Trap
The argument for adopting “best practices” seems ironclad, at least on the surface. If you want your company to…
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Organizational Behavior: The Enemy Next Door
In a 1999 interview in the academy of management Executive, former CompUSA CEO James Halpin boasted that he’d built…
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Organizational Behavior: Forgive and Remember
This is a trick question. Imagine you’ve just had a major medical operation, and you’re being given a choice:…
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Organizational Behavior: Damage Control
The 21st-century workplace is a lot less fun than what the crystal ball-gazers told us to expect just a…
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Organizational Behavior: When Arrogance Is Bliss
The current economic downturn isn’t much fun, but there is a silver lining: Arrogance is now viewed as among…
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Organizational Behavior: Confessions of a Guru
The business world is the only place I know where the term “guru” still seems to have a largely…
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Organizational Behavior: Force of Habit
I study organizations partly because they scare me. They have the power to make smart people do stupid things…
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Organizational Behavior: The Smart-Talk Trap
Ten years ago, I was hired as a consultant by the top managers of a Fortune 500 firm to…