William Atkinson

By William Atkinson A nonprofit organization, Sesame Street has to compete with “the bigger boys with deeper pockets,” such as Disney and Nickelodeon. Not only does Sesame Street lack the millions of dollars necessary to develop and maintain its Website, it can’t generate revenue via advertisements and it can’t sell toys or apparel, since all […]

By William Atkinson Children’s Hospital & Medical Center of Omaha, Neb., is the only full-service pediatric specialty health care center in Nebraska, providing care to more than 350,000 children each year. The hospital’s extraordinary patient load generates a lot of information. It is the responsibility of the IT staff to ensure the data’s timely delivery–and […]

By William Atkinson A year ago, the biggest IT challenges facing Energy Plus was the need to build IT infrastructure and run its growing business without depleting its bank accounts, and gaining the ability to eventually scale three or four times larger in size without having to start over in the IT area. Based in […]

By William Atkinson Based in Las Vegas, Capriotti’s Sandwich Shop is a national gourmet sub franchise, with 87 company-owned and franchise restaurants in 12 states and a nearly 40-year history. Recently, its CIO, Jason Smylie, found a way to save money and improve the efficiency of delivering the company’s training materials to new franchisees. Instead […]

By William Atkinson Last year, Sport&Health, the Washington D.C. area’s largest network of full-service health clubs and day spas, agreed to extend its five-year relationship with iCore Networks for another five years. When Sport&Health first began working with iCore, it consolidated its WAN, equipment and phone services with a single local provider. This allowed the […]

By William Atkinson A privately owned producer of frozen foods, McCain Foods Ltd. is the world’s largest producer of frozen French fries, producing nearly one-third of the world’s supply. It is also the manufacturer of other food products, including desserts, pizzas, vegetables, juices and beverages, and oven meals. Based in Florenceville, New Brunswick, Canada, McCain […]

By William Atkinson Emory Healthcare, the largest and most comprehensive healthcare system in Georgia, has 10,000 employees located in more than 20 healthcare centers across the state. Its clinicians are constantly traveling from patient to patient, so increasing their mobility and data and application availability is important. Based in Atlanta, Emory wanted to provide remote […]

The mission of NOAA, the National Oceanic and Atmospheric Administration (Washington, D.C.), is to understand and predict changes in the Earth’s environment–from the depths of the oceans to the surface of the sun–and to conserve and manage coastal and marine resources. In June 2011, NOAA announced an $11.5 million, three-year contract award to Earth Resources […]

AAA Western and Central New York covers 22 counties, has 650 employees (including 23 IT staff), 850,000 members, and averages 6.5 million member calls a year. Currently, the organization is integrating a member service infrastructure that connects the contact center and branch offices, in order to support member interaction across communication channels, such as phone, […]

Firewire Surfboards, based in Carlsbad, CA, has been allowing its customers for years to interactively modify certain surfboard designs online to meet their own specifications, before placing their orders. This has been done via an online 3D customization system called ShapeLogic. However, there were limits to how much customization was possible with the existing system. […]

Deckers Outdoor Corporation, based in Goleta, Ca., designs, manufactures and markets function-oriented footwear for high-performance outdoor, sports and recreational uses. Brands include Teva, UGG Australia, and Simple Shoes. The company wanted a mobile application deployment for consumers that would tie directly into its e-commerce platform. The goal? To provide a seamless mobile and tablet experience […]

In the fast-paced world of hospitals, even the opportunity to cut just a couple of minutes per person per day on repetitive tasks can add up to thousands of hours of time savings At Seattle Children’s Hospital, which has 4,760 employees across eight sites, an IT employee noticed that it was routinely taking doctors and […]