Book Brief: Smartsourcing
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
By Thomas M. Koulopoulos and Tom Roloff
Platinum Press, March 2006
304 pages, $24.95
This is outsourcing, part II. Most companies that outsource simply shift existing work to a place where it can be done more cheaply. While that saves money, everything else involved in the production of the good or service remains the same, or gets worse. Here Koulopoulos, CEO of the Delphi Group, the consulting arm of Perot Systems, and Roloff, a vice president at EMC Corp., lay out a platform for fully integrating outsourced operations so that your company can actually become more efficient while lowering costs.
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