Book Brief: Workforce Crisis
The New Reality for Customer Engagement
By Ken Dychtwald, Tamara J. Erickson and Robert Morison
Harvard Business School Press,
April 2006; 288 pages, $29.95
Demographic trends are presented here in stark terms: Starting very soon, the oldest baby boomers will start retiring in droves, and a declining birth rate means there will be fewer workers to replace them. Dychtwald, who has been writing about demographic trends for years, together with consultants Erickson and Morison, outlines strategies for dealing with the shortage. They are particularly good at suggesting ideas that will help you retain the expertise of older workers.
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