What Exactly is a Business Analyst?
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
In the IT environment, business analysts occupy an odd role, and most co-workers don't understand it.
Business analysts might be the least-known people in the IT workplace: Most agree that their role is important, but few know what they actually do--or should be expected to do.
Referring to research on the subject, "Executives didn't know whether they were performing up to par or whether they should be expected to be order-takers or change agents, though they knew that the best ones were," said Carey Schwaber, senior analyst with Forrester Research.
Forrester defines the business analyst's role as a key liaison between the business and the technology that supports it. According to IT recruiting firm Robert Half Technology, a business analyst needs to have a solid understanding of business functional areas and management issues, as well as advanced computer skills and excellent communication skills.
Read the full story: The Shifting Role of the Business Analyst
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