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What Is a Real

By Dave Lindorff  |  Posted 11-11-2002 Print Email

WEBINAR:
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The New Reality for Customer Engagement


-Time Company?">

What Is a Real-Time Company?

A company that competes by using up-to-date information to progressively remove delays to the management and execution of its critical business processes.

The business goal: To save time and money by responding faster to events and by reacting more flexibly to rapid shifts in the marketplace.

The technology risk: Business activity monitoring can reap more information than managers know how to manage or harness into meaningful responses.

The management risk: A tendency to micromanage at the expense of stifling innovation and creativity—and a danger of focusing less on longer-term strategic goals.

Results so far at GE: Some cost cutting achieved; no influence yet on revenues but some change in purchasing and sales strategies.



 

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