Finding the Slacker-Worker Equilibrium
The New Reality for Customer Engagement
Everyone knows The Solitaire Guy. He's the one with the red message light on his phone always blinking, the one that gives the "I'll get to it, I'll get to it" brush-off whenever he's asked when he'll get his tasks done. He's late to meetings, forgets to return phone calls, his desk is cluttered and nobody can remember the last time he did any significantly helpful work.
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