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'Help, the Web Is Broken!' and Other IT/Client Madness

By Deborah Rothberg  |  Posted 04-28-2006 Print Email

WEBINAR:
Live

The New Reality for Customer Engagement


Are users really "dumb"? Are IT guys arrogant geeks? Or perhaps there are many causes to problematic communication between IT staff and the clients they are trying to serve—on both sides of the help call.


 

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