The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
6. Enterprise Leverage
Enterprise leverage refers to IT activities that are aimed at managing cross-unit synergies across the corporation. Examples of enterprise leverage include the enterprise-wide sharing and transfer of best practices, common systems management, and the implementation and management of seamless global processes, such as ERP. The goal of enterprise leverage is to reap "economies of expertise" throughout the company so that innovations, knowledge, and ideas are fully shared.
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