The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Conclusion 04: Standards & Tools
Employees are happier with data access when IT develops and follows consistent approaches to data management. Employee satisfaction also shoots up when companies encourage data usage standards, use particular data-handling tools and more effectively manage data.
Organizations whose executives say their employees are more satisfied with data access are more likely to follow companywide data management practices than those whose employees aren't as satisfiedin some cases, by substantial margins. For example, data usage standards are followed by 57% of those companies with more satisfied employees, but by only 36% of those companies with not as satisfied employees.
About 78% of companies follow standards for the database management software they use, such as Oracle or DB2, whether or not their employees are satisfied with data access. But that's where the similarity ends: Standards for tools for accessing data are followed by 75% of companies with more satisfied employees, but by only 49% of companies with less satisfied employees, and tools for generating reports are followed by 67% of companies with more satisfied employees, and just 48% of those with less satisfied employees.
Companies with employees more satisfied with data access believe they do a far better job of managing data, 74% to 16%. Good management standards clearly lead to better satisfaction.
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