The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Conclusion 05: Practices
Top IT execs demonstrate the importance of data architecture to them in part by how frequently they give it attention. They also make a statement about its importance by hiring professionals who can deal with it exclusively. But it isn't just IT that needs to focus on data architecture: By getting involved in defining business requirements that drive architectural choices, business units can have a substantial impact.
The top IT exec reviews data architecture issues quarterly or more frequently 62% of the time. But 28% of those surveyed say they look at data architecture issues once a year or less.
About 63% of our respondents say the business units at their organizations are extremely involved or involved in data architecture decisions. That number drops to 51% in organizations less satisfied with data access, versus 73% in more satisfied.
Only 44% of those surveyed keep data architecture professionals on their staffsa pretty low percentage. But they're more frequently turned to in companies with more satisfied employees, 52% to 34%, indicating that their contributions to user satisfaction with data are significant.
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