The New Reality for Customer Engagement
A majority58 percentsaid they'd reviewed their DR plans within the past quarter, with 19 percent having done so since Sept. 11. But a quarter hadn't reviewed their plans in the past yearor hadn't reviewed their plans at all. Testing, however, appears to be done less often; 19 percent said they tested quarterly or more frequently prior to Sept 11. And 51 percent said they either tested annually or less often, or never tested at all.
The data center is the most frequently tested plan component, cited by 71 percent of those who test. The voice network came in last, at 38 percent, with service providersincluding Internet and application servicesmentioned by 43 percent of respondents.
A few businesses are showing increased interest in testing their DR plans more often than they have in the past. Forty percent reported testing twice a year or more frequently before the events of Sept. 11, and 54 percent say they'll test more often going forward.
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