The New Reality for Customer Engagement
How the survey was done: CIO Insight designed the knowledge management survey in partnership with Survey.com, a San Jose-based supplier of custom online research services. CIOs, chief technology officers and vice presidents of information technology and services from a number of sources, including third-party lists and other Ziff Davis Media publications, were invited to participate in the study by e-mail. The survey was then posted on a password-protected site, and 419 people responded between Aug. 28 and Sept. 16.
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