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How the survey was done: CIO Insight designed the Outsourcing survey together with Advantage Business Research Inc., a Lake Success, N.Y.-based supplier of custom research services. CIOs, chief technology officers, and vice presidents of information technology and services gathered from a number of sources, including third-party lists and other Ziff Davis Media publications, were invited to participate in the study by e-mail. The questions were posted on a password-protected Web site, and 396 qualified respondents replied from Feb. 27 to March 4.