The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
How the survey was done: CIO Insight designed this survey in partnership with Survey.com, a San Jose, Calif.-based supplier of custom research services. CIOs, chief technology officers, and vice presidents of information technology and services gathered from a number of sources, including third-party lists and other Ziff Davis Media publications, were invited to participate in the study by e-mail. The questions were posted on a password-protected Web site, and 305 executives with these titles responded from Feb. 5 to Feb. 11, 2002.
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