The Secrets of Software Success
The New Reality for Customer Engagement
Businesses can routinely spend millions of dollars on software packages that show enormous promise. But what happens when no one uses them?
Enterprisewide software adoption is always an uphill battle. And when business leaders sour on investments due to low usage, they point the blame right at CIOs and their IT departments.
A new study exclusive to CIO Insight, "Achieving Enterprise Software Success," conducted by Neochange, SandHill.com and the Technology Services Industry Association, pulls back the curtain on the drivers, expectations and responsibilities surrounding enterprise software adoption. The survey of 353 IT professionals yields new insights into how both the business and IT view their strategies for deploying new technology tools.
Chris Dowse is CEO of Neochange
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