Sound the Alarm

By Gary Bolles  |  Posted 11-02-2002 Print


EUC with HCI: Why It Matters

CRM implementations

Sound the Alarm

CRM implementations blow up for predictable reasons. Among the most common:

1 No fixed agreements with business managers and other constituents about what they need from the system.

2 Unanticipated need to support additional devices such as hybrid PDAs.

3 No clear idea of how to pull all of the disparate sources of customer data into one place to provide a single view.

4 CRM connections to ERP applications don't support the ideal transfer of data.

Diagram by Jack Harris/Adapted with permission from Sienna Solutions, www.siennasolutions.com


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