The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Decision Tree: The Risks of Change
Once you've decided on the change you need to make, Cyrus Gibson's methodology for assessing change readiness can help you respond to the risks involved during implementation. Gibson, a senior lecturer at the MIT Sloan School of Business, says this decision tree was originally designed to address the risks involved in IT applications, but has now been expanded so that it can be applied to any kind of change, including new processes and organizations. Each branch has its own implementation strategy; as the eight branches in the far right move down, the change becomes riskier and more difficult to implement. CIOs should conduct this assessment twiceapplying it first to their own organization and then to the other parts of the company to which the change applies.
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