Collaboration
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Buzz vs. Business Benefits
It’s rare that you get to see a CIO bring the house down. But that’s exactly what happened this spring,…
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Getting a Customer View
You’d think that if any industry could skate by with poor customer marks, it would almost certainly be a franchised…
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Keeping the Customer Satisfied
These days, the term “customer service” might well be considered an oxymoron. Consumers constantly grumble about the quality of service…
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IT Training Beyond Technical Skills
What’s training really worth? At the most basic level, it increases your employees’ know-how and helps them better do their…
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IBM CIO Study Cites Business Skills as Key Priority
IBM’s newly released Global CIO study sends a loud signal to those who still focus on tactical IT operations: It’s…
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Southwest Upgrades Customer Service
Fred Taylor Jr.’s job at Southwest Airlines is to head customer service problems off at the pass. Ideally, he presents…
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Finding IT`s Business Value
In a recent Forrester survey, only 15 percent of IT leaders declared themselves to be fully aligned with the business.…
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CIOs in the Era of Doing More with Less
A year ago, no one really knew exactly how down the downturn would get. CIOs and their executive peers rightly…