Business Continuity Management
More than half of organizations have seen an increase in inquiries from key customers and business partners in the last five years about their business continuity management (BCM) capabilities.
62% are now integrating BCM with other risk-management initiatives.
64% involve critical third parties in their BCM efforts.
One-quarter do not currently conduct a process to manage and assess vendor resiliency.
Integrating global and regional locations into a consistent crisis management framework: 42%, Quickly rightsizing response to medium-size crisis events: 23%, Addressing turnover in the crisis-management team and resulting loss of knowledge and experience: 23%
Crisis management: 50%, Vendor resiliency: 31%, Methodology: 19%
57% of organizations do not officially use social media as part of their crisis management.
Only 13% use social media to monitor reactions to the organization’s response to a crisis or a potential emerging one.
Facebook: 19%, Twitter: 19%, LinkedIn: 8%, Blogs: 7%, Google+: 5%, YouTube: 5%