Bosses Have Difficulty Saying ‘I Am Sorry’
Seldom Heard
One-half of workers say their boss “rarely” or “never” apologizes.
Peter Principle
51% of bosses say they are sometimes reluctant to apologize because they don’t want to look incompetent.
The Fredo Syndrome
18% say they don’t apologize in order to avoid looking weak.
Unexercised Options
18% say apologies may not be necessary.
“It’s Good to be the King!”
7% rationalize by telling themselves, “I’m the boss. I shouldn’t have to.”
Diminishing Returns
91% of employees say it’s highly important to have a boss whom they can trust. Sadly, one-third say they trust their manager less than they used to.
How to Gain Trust: Say the Magic Word!
A well stated and sincere apology will help you build—not lose—respect among employees.
How to Gain Trust: Listen Up
When you really listen to employees—with engaged eye contact, while not attempting to take control of the conversation—they’ll feel less guarded about sharing valuable info with you.
How to Gain Trust: Do What You Say
When you make good on any stated intentions, your accountability rating goes through the roof.