How to Conduct an Effective ‘Stay’ Interview

 
 
By Dennis McCafferty  |  Posted 04-02-2015 Email
 
 
 
 
 
 
 
 
 
  • Previous
    The Issue: Communications
    Next

    The Issue: Communications

    "What information is critical for your job that you're not receiving?" A Potential Solution: Assign an employee as a designated fact-finder about topics of need, to be shared with IT team/department.
  • Previous
    The Issue: Skill Development
    Next

    The Issue: Skill Development

    "What one additional tech or people skill would help you feel better and/or more productive?" A Potential Solution: Arrange for job shadowing with a high-performing peer.
  • Previous
    The Issue: Career Advancement
    Next

    The Issue: Career Advancement

    "What IT positions are appealing to you, and why?" A Potential Solution: Direct worker to speak to those with the desired position, and then report back on the five most critical skills required for the job.
  • Previous
    The Issue: Work Overload
    Next

    The Issue: Work Overload

    "What can you stop doing that won't be missed?" A Potential Solution: Reassign less-important tasks that don't really reflect the employee's skills/role.
  • Previous
    The Issue: Compensation
    Next

    The Issue: Compensation

    "What can you do to make yourself more valuable to our IT department, and therefore worthy of a raise?" A Potential Solution: Check employee's pay with same-performing peers to verify it's on target.
  • Previous
    The Issue: Flex Hours
    Next

    The Issue: Flex Hours

    "What's the perfect schedule for you?" A Potential Solution: Consider schedule on trial basis, and evaluate if the staffer's productivity remains high, and that the new hours don't impact the work of others.
  • Previous
    The Issue: Telecommuting
    Next

    The Issue: Telecommuting

    "Whom must you maintain close relationships with to remain productive? How will you do that while still working from home?" A Potential Solution: Work with employee to identify how to preserve those relationships while telecommuting, while coming up with ways to track whether the arrangement has caused any productivity impact.
  • Previous
    The Issue: Peer Conflicts
    Next

    The Issue: Peer Conflicts

    "When was the first time you felt uncomfortable?" A Potential Solution: Bring at-odds employees together to reach resolution. If situation persists, move them into different areas.
  • Previous
    The Issue: Company Direction
    Next

    The Issue: Company Direction

    "Is there a particular decision or event that has prompted your concern?" A Potential Solution: Invite a senior manager to speak at a team meeting, while taking employees' questions and giving honest answers.
  • Previous
    The Issue: Recognition
    Next

    The Issue: Recognition

    "How do you prefer to be recognized? In public or privately?" A Potential Solution: Focus on the recognition/rewards efforts that inspire the best performance.
 

Voluntary turnover among employees is now averaging more than 10 percent a year, and the cost of replacing a professional these days amounts to between six and nine months' worth of his or her salary, according to industry research. In other words, the stakes are high when it comes to retention. That's why CIOs and other managers are increasingly turning to what's called the "stay interview"–an opportunity to sit down with valued team members and address any concerns which could cause them to leave. In the recent book, The Stay Interview: A Manager's Guide to Keeping the Best and Brightest (Amacom/available now), author Richard P. Finnegan presents a thorough guide to conducting this kind of conversation. There are a wide range of issues which could trigger resignations, after all, so managers must prepare to respond to anything. With this in mind, the following examples of effective stay interview questions and solutions have been adapted from the book. Finnegan is CEO of C-Suite Analytics, a consultancy specializing in engagement and retention solutions.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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