Calling IT Leaders: We Are Not Alone
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
We are entering a new IT era that will be defined by a leader who is intent on reshaping the IT organization into one that fulfills its true promise.
By Charles Araujo
Somewhere along the way, my focus changed. I stopped caring about titles like CIO and senior vice president--and I started caring more about the people behind the titles. I began to focus on what I call the "IT leader" and stopped defining that moniker by a title or role and instead by an attitude, an outlook and a desire to make a difference.
I believe the world of IT as we have known it is dead and we are entering a new era for IT organizations. It will be an era defined by a whole new set of operating principles. Most significantly, it will be defined by a new kind of IT leader who will fill its ranks: A leader who doesn’t accept the status quo and is intent on reshaping the IT organization into one that finally fulfills its true promise.
CIO Insight has offered me an opportunity to write a series of articles. In my book, The Quantum Age of IT: Why Everything You Know About IT is About to Change, I lay out a vision of what this new era will look like and the type of IT professional that will be needed for IT organizations to remain relevant. If you are one of these IT leaders (and I believe we all have it in us to be one), you will be on the front lines of this fundamental shift. I want this article series to be about you.
When people talk to me about The Quantum Age of IT, I tend to hear some version of “It’s like you crawled inside my head and read my mind. I have been thinking these things for a long time, but I thought I was alone--and maybe crazy.” One person described The Quantum Age of IT as a “self-help” book for the IT professional--and he assured me that he meant that in a good way! I believe a large number of us understand that everything in IT is changing. We can see the ground is rapidly shifting beneath our feet.
I believe that you see what is happening and want to be a part of the change. I believe that you are ready to “take up the mantle” and lead us into a new, exciting and uncharted future. If you are, I hope this article series can help equip you for your journey.
The journey is going to be long and difficult. I wish I could tell you that it won’t be--that it would be easy. But it just isn’t true. While you are not alone and a lot of people are in this with you, there are many more who have no idea what is going on and frankly don’t want to hear it. They are happily ensconced in their world of bits and bytes, and blithely go from day to day ignoring the reality that is appearing all around them. They don’t want to believe that everything is changing, or maybe they just don’t see it. But whatever the cause, they are going to resist everything you try to accomplish. Your efforts to change the IT organization will be met with everything from indifference to outright anger. I suspect you’ve already run into some of this. I’ve got bad news. It’s going to get worse.
But while the journey will be tough, it’s a journey that we must make. We can do it together. We will learn from each other. We will encourage each other. We will
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