Marissa Mayer's 'No Telecommuting' Policy Is Right
The New Reality for Customer Engagement
Leading edge, high-tech companies that are the creators of technology have the most need for employees to work together face-to-face.
By Marc J. Schiller
Yahoo! CEO Marissa Mayer is burdened with the honor of being the youngest Fortune 500 CEO, one of only 20 women in those ranks, and with having been hired in the third trimester of her first pregnancy. Understandably, a lot of people want her to carry their banner. However, it is not her job to be anything other than a great CEO and revive Yahoo! from the depths of Internet irrelevance.
The funny thing is that Mayer’s recent decision to reverse Yahoo!’s policy of allowing a great deal of remote work has stirred up a firestorm of criticism on nearly all the relevant issues, but not on the merits of her case.
Personally and professionally, I think Mayer’s right on target. And every senior exec that’s serious about collaboration, innovation and creativity ought to follow in her footsteps. Here’s why.
The Nature of Innovative Work
To bring innovative products and services to market in a company of any size—let alone in a giant like Yahoo!—requires a great deal of communication and collaboration between people. The spark of a great idea hatched at 3:00 a.m. by the lone genius huddled in front of his home computer plays well in the movies but in reality, the hard part is taking that spark and turning it into a fire that burns throughout the enterprise.
Whenever human collaboration is required, it always works better when people physically show up. We’ve all been there. Unless you have access to the Pentagon’s video-conferencing facilities, the rest of us mere mortals in corporate America suffer in the pseudo-collaborative world of online tools that are forever dropping calls, choking on live video feeds and just plain cumbersome to use.
The belief that the synergy of in-person meetings can be replicated over e-mail, Skype,
WebEx or whatever you happen to use, is simply wrong. Even the best technology adds an artificiality and strain to the process of connecting and working together. Being in the same place and interacting naturally with each other is when the magic happens.
Not all Remote Work Is the Same
I know that different studies say people are more efficient when they work from home. That may be the case for certain workers in certain circumstances. On the high end of the digital work hierarchy, for example, a star software engineer charged with developing a complex algorithm for her team may stay at home in order to think things through before getting back to her colleagues. On the low end of the digital work scale are people doing rote, simple and repetitive processes, such as logging customer information into a system and then sending it to the next person in the chain. In this case, there is little, if any, collaboration or creativity involved. But this hardly makes the case that remote work can support the type of innovation, creativity and collaboration that is necessary to bring Yahoo! back from the abyss.
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