How IT Falls Short of User Expectations
How IT Falls Short of User Expectations
IT managers said they make great efforts to help users become more productive, but many users don’t think the tech department is aligned with business needs.
Contrasting Impressions
Just 12% of the IT managers surveyed think that business users are detractors of the tech department. But, based on their responses, 31% of the workers are detractors of IT.
Satisfaction Survey
79% of the IT managers said they prioritize business user satisfaction, but only 34% of users feel that IT does this.
Out of Sync
79% of IT managers said they prioritize the alignment of IT’s agenda with that of business, yet just 36% of the employees said this is the case.
Bottleneck
78% of the IT managers surveyed said they prioritize employee productivity, but only 40% of workers in the survey agree.
Innovation Stagnation
77% of the IT managers said they prioritize the successful delivery of new initiatives and projects, yet just 41% of the users said IT does this.
On the Fritz
75% of the IT managers said they prioritize the reduction of disruption time experienced by users, while only 40% of the employees agree with this statement.
Empathy Issues
62% of the IT managers said they prioritize the need to better understand user preferences and requirements, but just 23% of the workers said this is the case.
Top Ways to Boost User Productivity
Provide faster computers: 86%,
Improve employees’ ability to find needed information: 73%,
Reduce the time it takes for IT to resolve issues: 71%,
Enable faster, easier remote access to apps and data: 70%,
Reduce the number of IT-related disruptions: 68%
Happy Campers, Part I
100% of the business users surveyed who are very satisfied with the tech department said IT proactively addresses their service issues.
Happy Campers, Part II
92% of the business users who are very satisfied with the tech department said IT regularly updates their devices.