How to Become a Best-in-Class Digital Company

How to Become a Best-in-Class Digital Company

Best-in-class digital companies are seeing impressive revenue gains compared to lagging ones. Find out which IT practices and investments distinguish the two.

64% of the surveyed executives at best-in-class companies said their organization has increased earnings by more than 10% over the last three years. Just 19% of those at lagging ones said the same.

92% of those at best-in-class organizations said they consider open-source platforms or frameworks extremely important for innovation, while only 21% of those at lagging firms do.

68% of those at best-in-class businesses said they think cloud-based services are extremely important for innovation, but only 29% of those at lagging companies agree.

66% of executives at best-in-class organizations said application programming interfaces (APIs) are extremely important for innovation, while just 26% of those at lagging firms made this claim.

66% of those at best-in-class organizations said their systems and processes enable them to launch new products and/or services in a timely manner without using substantial IT resources, but only 10% of those at lagging companies agree.

61% of executives at best-in-class companies said their systems and processes allow information access from anywhere on any device, compared to just 6% of those at lagging firms who said their systems and processes enable such access.

84% of those at best-in-class businesses said they will increase investment in user and customer experience improvements by at least 10% over the next three years. Only 33% of execs at lagging companies said they will do this.

71% of those at best-in-class firms said their customers have easy access to the internal systems and information they need, but just 6% of those at lagging ones said this is the case at their company.

61% of those at best-in-class businesses said there are few boundaries between their company and their customers in order to encourage collaboration, while only 9% of those at lagging ones make this claim.

74% of those at best-in-class organizations said they expect their company to benefit from a flow of ideas and concepts from outside parties over the next three years, compared to just 12% of those at lagging firms who anticipate this.