How a Crowded Cloud Creates Many Complexities

By Dennis McCafferty  |  Posted 03-14-2016 Email

Organizations are frequently using multiple cloud apps at once, potentially leading to confusion, communications miscues and duplicated work systems, according to a recent survey sponsored by and conducted by ThinkJar and Beagle Research Group. The resulting report, titled "The Crowded Cloud: The Impact of Platform on Multi-Vendor Cloud Implementations," indicates that cloud apps are improving the quality of information needed to make strategic decisions, while enabling teams to deliver that information more quickly. They're also enhancing customer service capabilities. However, a failure to involve the tech department into line-of-business units' cloud app implementation efforts limits the effectiveness of these initiatives. To avoid this, IT should work with these units to provide end-to-end process support, helping users minimize workflow complexities while obtaining more meaningful, actionable business reporting. "For a long time, cloud providers have proceeded on the idea that their solutions are self-installable and self-maintainable and to a great extent they are," according to the report. "However, while one system might be capable of being administered without help from outside (a business) department, when multiple systems are used, the level of complexity jumps so that IT is once again responsible for making the trains run on time. Our data shows that the vast majority of cloud adopters have much more than one system, hence many will have integration, synchronization and update issues to deal with." Nearly 150 IT managers, administrators and other tech professionals took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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