How Internet Disruptions Cripple Organizations

 
 
By Dennis McCafferty  |  Posted 03-15-2017 Email
 
 
 
 
 
 
 
 
 
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    How Internet Disruptions Cripple Organizations
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    How Internet Disruptions Cripple Organizations

    Internet disruptions result in business-damaging impacts—frequently in the form of increased customer support calls, decreased productivity and revenue losses.
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    Offline
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    Offline

    89% of the IT decision-makers surveyed said their organization has experienced an internet disruption within the last 12 months.
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    Top Sources of Internet Disruptions
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    Top Sources of Internet Disruptions

    Network outages: 43%, Provider outages: 30%, Unplanned maintenance: 27%, Hardware issues and failure: 27%, Configuration issues: 27%
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    Wasted Hours
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    Wasted Hours

    Survey respondents said that, on average, it takes 8.7 hours to identify and resolve a disruption outside of network control and 7.4 hours to identify and resolve a disruption within network control.
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    Major Damage
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    Major Damage

    79% said these disruptions are "painful" for their organization, and 35% said they are "excruciating" or "crippling."
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    Fallout Factor, Part I
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    Fallout Factor, Part I

    55% of the respondents said the disruptions frustrate users, and 48% said they result in teams having to work long hours.
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    Fallout Factor, Part II
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    Fallout Factor, Part II

    46% said the disruptions result in more help desk tickets, and 46% said they frustrate management.
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    Biggest Impacts of Disruptions
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    Biggest Impacts of Disruptions

    Increased customer support calls: 45%, Cost and time burdens: 45%, Reduced employee productivity: 40%, Decreased customer satisfaction: 36%, Revenue losses: 32%
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    Top Approaches to Resilience
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    Top Approaches to Resilience

    Monitoring network activity and identifying patterns: 44%, Enforcing end-user practices: 44%, Restricting user permissions and actions: 42%, Improving network infrastructure: 41%, Learning about new types of threats and risks: 40%
 

The vast majority of organizations have experienced a significant internet disruption within the last 12 months, according to a recent survey from Dyn. The accompanying report, the "Internet Disruption Study," indicates that the most common causes for these interruptions include network outages, provider outages, unplanned maintenance, hardware failures and configuration problems. Regardless of the cause, the issues typically take an entire working day to identify and resolve. In addition, these disruptions result in business-damaging impacts—frequently in the form of increased customer support calls, decreased productivity and revenue losses—that survey respondents describe as "painful" at best and "crippling" at worst. To ensure continuity, IT teams are stepping up efforts to monitor network activity, enforce user practices and restrict user permissions, improve network infrastructure, and learn about new threats and risks. More than 200 IT decision-makers from the United States, Canada and the United Kingdom took part in the research, which was conducted by Spiceworks.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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