Why Are Companies Moving IT Back in House?
Why Are Companies Moving IT Back in House?
Third-party service providers play a critical role in enterprise IT, but many organizations are planning to increase their use of internal resources this year.
Inside Job
Half of the IT leaders and other decision-makers surveyed said their company plans to increase its use of IT services that are handled in-house this year.
Outside Assistance
75% said their organization currently employs third-party service providers for some IT needs.
Top IT Services Provided by Third Parties
Data security: 47%,
Cloud tech integration: 43%,
Mobile support: 40%,
Network management: 38%,
Data management: 35%
Home Front, Part I
Half of the survey respondents said their organization partners “mostly” or “only” with domestic IT service providers, compared with just 13% who partner “mostly” or “only” with offshore providers.
Home Front, Part II
78% said their organization will lean toward partnering with domestic IT service providers this year, while only 22% said they’ll favor offshore partners.
Benefits of Using Domestic IT Service Providers
Quality of service: 38%,
Communications: 23%,
Expertise: 14%
Challenges of Using Domestic IT Service Providers
Cost: 34%,
Security: 20%,
High employee turnover: 10%
Benefits of Using Offshore IT Service Providers
Value: 36%,
Quality of service: 23%,
Expertise: 21%
Challenges of Using Offshore IT Service Providers
Communications: 26%,
Security: 22%,
Costs: 11%
