Why Are Companies Moving IT Back in House?

Why Are Companies Moving IT Back in House?

Why Are Companies Moving IT Back in House?Why Are Companies Moving IT Back in House?

Third-party service providers play a critical role in enterprise IT, but many organizations are planning to increase their use of internal resources this year.

Inside JobInside Job

Half of the IT leaders and other decision-makers surveyed said their company plans to increase its use of IT services that are handled in-house this year.

Outside AssistanceOutside Assistance

75% said their organization currently employs third-party service providers for some IT needs.

Top IT Services Provided by Third PartiesTop IT Services Provided by Third Parties

Data security: 47%,
Cloud tech integration: 43%,
Mobile support: 40%,
Network management: 38%,
Data management: 35%

Home Front, Part IHome Front, Part I

Half of the survey respondents said their organization partners “mostly” or “only” with domestic IT service providers, compared with just 13% who partner “mostly” or “only” with offshore providers.

Home Front, Part IIHome Front, Part II

78% said their organization will lean toward partnering with domestic IT service providers this year, while only 22% said they’ll favor offshore partners.

Benefits of Using Domestic IT Service ProvidersBenefits of Using Domestic IT Service Providers

Quality of service: 38%,
Communications: 23%,
Expertise: 14%

Challenges of Using Domestic IT Service ProvidersChallenges of Using Domestic IT Service Providers

Cost: 34%,
Security: 20%,
High employee turnover: 10%

Benefits of Using Offshore IT Service ProvidersBenefits of Using Offshore IT Service Providers

Value: 36%,
Quality of service: 23%,
Expertise: 21%

Challenges of Using Offshore IT Service ProvidersChallenges of Using Offshore IT Service Providers

Communications: 26%,
Security: 22%,
Costs: 11%

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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