How IT Spent Its Summer

By Dennis McCafferty  |  Posted 09-04-2015 Email

So how was your summer? Hopefully better than the one that some of your IT employees endured, as they were constantly getting stressed out by a deluge of remote users who seemingly always had computer or network issues that needed attention, according to a recent survey from Ipswitch. Whether it was a network access issue, a computer on the fritz, poor app performance or even a forgotten password, employees kept IT teams busy with various tech fires to put out. It didn't help that a notable share of IT pros said they had to stay "on call" during their vacations, and sometimes actually had to work during their break. What would help, findings reveal, is complete disclosure from users about which apps they're downloading—because the shadow-IT thing is wearing thin at this point. "The summer months are a busy time for IT pros, as employees expect continuous unfettered access to company networks while working from home or on vacation," said Jeff Loeb, chief marketing officer at Ipswitch. "A single organization can find itself with a significant bump in remote workers, all of whom may need support and assistance." Nearly 240 U.S. IT pros took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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