How IT Spent Its Summer

 
 
By Dennis McCafferty  |  Posted 09-04-2015 Email
 
 
 
 
 
 
 
 
 
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    How IT Spent Its Summer
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    How IT Spent Its Summer

    The summer months were a busy time for IT pros, as employees expected continuous, unfettered access to company networks while working from home or on vacation.
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    Off-Site
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    Off-Site

    39% of surveyed IT pros said their employee users worked remotely more than one-quarter of the time on average during the summer.
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    Off Line
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    Off Line

    32% said they had to deal with network access issues experienced by users working remotely.
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    Other Top Network Issues
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    Other Top Network Issues

    Lack of working laptops: 42%, Poor app performance: 16%, Forgotten passwords: 10%
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    Device-Free
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    Device-Free

    49% said they'd like to eliminate the use of tablets on the network, and 31% said they'd like to remove smartphones.
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    Unequal Treatment
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    Unequal Treatment

    25% said vacation time is more restricted for IT than other departments during the summer.
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    Working Break
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    Working Break

    21% said they had to stay "on call"—or even work—during their vacation, and 28% said they got stressed about the state of the network while on vacation.
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    Happiness Is … (Part I)
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    Happiness Is … (Part I)

    42% said they'd be much happier if employee users shared with them what apps they were downloading on laptops (i.e., avoiding shadow IT).
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    Happiness Is … (Part II)
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    Happiness Is … (Part II)

    29% said they'd be happier if user employees would reboot their computers before asking for help, and 21% would simply like more appreciation for their hard work.
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    Self-Determined
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    Self-Determined

    32% would feel more empowered at work if they could choose to buy the tech they need.
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    Super Powers
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    Super Powers

    25% would love to have "X-ray vision" to figure out the source of a network problem, while 31% would appreciate having a "user mute button."
 

So how was your summer? Hopefully better than the one that some of your IT employees endured, as they were constantly getting stressed out by a deluge of remote users who seemingly always had computer or network issues that needed attention, according to a recent survey from Ipswitch. Whether it was a network access issue, a computer on the fritz, poor app performance or even a forgotten password, employees kept IT teams busy with various tech fires to put out. It didn't help that a notable share of IT pros said they had to stay "on call" during their vacations, and sometimes actually had to work during their break. What would help, findings reveal, is complete disclosure from users about which apps they're downloading—because the shadow-IT thing is wearing thin at this point. "The summer months are a busy time for IT pros, as employees expect continuous unfettered access to company networks while working from home or on vacation," said Jeff Loeb, chief marketing officer at Ipswitch. "A single organization can find itself with a significant bump in remote workers, all of whom may need support and assistance." Nearly 240 U.S. IT pros took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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