Automation of Business Processes Drives Benefits

 
 
By Karen A. Frenkel  |  Posted 11-19-2014 Email
 
 
 
 
 
 
 
 
 
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    Automating Business Processes Is Vital
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    Automating Business Processes Is Vital

    98% of the PMG survey respondents said the automation of business processes is essential to driving business benefits.
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    Automation Enhances Customer Experience
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    Automation Enhances Customer Experience

    61% of respondents said automation is already helping them meet business objectives related to enhancing customer experience.
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    Productivity Gains Seen
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    Productivity Gains Seen

    59% of respondents said they see increased productivity, 52% report more shared knowledge, and 56% said automation helps deliver new products.
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    Enterprise Automation Outlook Bright
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    Enterprise Automation Outlook Bright

    Asked to predict trends in the automation of business processes, 82% said automation will change the way virtual and cloud environments are managed.
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    Self-Service Automation's Prospects
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    Self-Service Automation's Prospects

    73% of respondents said self-service automation will serve the entire organization.
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    Cost Reductions Expected
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    Cost Reductions Expected

    Automation will reduce the cost of IT operations, according to 68% of respondents.
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    Automation and Big Data
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    Automation and Big Data

    Automation will help integrate data with big data, said 65% of respondents.
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    Need for Speed Means Stress
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    Need for Speed Means Stress

    78% said the speed demands placed on IT reduce employees to mere order takers, are stressing IT's abilities and resources, and are putting business benefits at risk.
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    Roadblocks to IT Automation
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    Roadblocks to IT Automation

    59% said their organization does not have a holistic approach and that ad hoc automation leads to incompatibility., 49% said they do not have mature business processes to automate., 48% said businesses are building their own automated solutions with nonstandard or bad tools.
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    Shadow IT Problematic
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    Shadow IT Problematic

    40% of the time, business departments deploy automation solutions without IT's knowledge.
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    Business Leaders Vs. IT Execs
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    Business Leaders Vs. IT Execs

    54% of business leaders include IT in planning and deployment processes, but only 45% of IT execs believe business leaders are knowledgeable enough about tech to improve operations and competitive advantage.
 

The majority of IT professionals said the automation of business processes is essential in today's corporate environment, although demand for speed is stressing IT's abilities and resources. A new study by PMG, which offers an enterprise service catalog and business process automation software, finds that while automation can enhance customer experience and productivity, disparate systems and shadow IT can get in the way. As a result, business benefits are at risk. Nevertheless, "Automation of business processes from IT departments and the often lofty vision created by consultants to everyday acceptance and use with companies is starting to become a reality," says Joe LeCompte, principal at PMG. The blind study surveyed 304 North American IT leaders and was conducted in September 2014. Of those leaders, 53 percent were in IT management and 15 percent were senior IT executives (CIOs, CTO's, VPs). Company size ranged from less than $200 million in revenues to more than $3 billion. Industries represented include computer technology, consulting, finance/accounting, health care and manufacturing.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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