Automation of Business Processes Drives Benefits

Automation of Business Processes Drives Benefits

98% of the PMG survey respondents said the automation of business processes is essential to driving business benefits.

61% of respondents said automation is already helping them meet business objectives related to enhancing customer experience.

59% of respondents said they see increased productivity, 52% report more shared knowledge, and 56% said automation helps deliver new products.

Asked to predict trends in the automation of business processes, 82% said automation will change the way virtual and cloud environments are managed.

73% of respondents said self-service automation will serve the entire organization.

Automation will reduce the cost of IT operations, according to 68% of respondents.

Automation will help integrate data with big data, said 65% of respondents.

78% said the speed demands placed on IT reduce employees to mere order takers, are stressing IT’s abilities and resources, and are putting business benefits at risk.

59% said their organization does not have a holistic approach and that ad hoc automation leads to incompatibility., 49% said they do not have mature business processes to automate., 48% said businesses are building their own automated solutions with nonstandard or bad tools.

40% of the time, business departments deploy automation solutions without IT’s knowledge.

54% of business leaders include IT in planning and deployment processes, but only 45% of IT execs believe business leaders are knowledgeable enough about tech to improve operations and competitive advantage.