Employees Aren't Fully Using Work Software
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Underutilized Asset
Nine out of 10 employees surveyed aren’t using all of their work software. -
Bad Fit
29% said the software is not required for their day-to-day jobs. -
Drag Time
10% of the respondents said it slows down and/or crashes their computer. -
Dependency Issue
9% said the software doesn’t work right and/or is unreliable. -
Expiration Date
9% of the workers said it’s too outdated to use. -
Unfamiliar Tool
8% said the software isn't user-friendly. -
Frustrations Involved in Work Purchases
Waiting for purchases to be approved: 13%, Looking for the best deals: 13%, Filling out expense reports: 11% -
Work Woes
9% of the employees surveyed said purchase frustrations of items such as software make them less productive, and the same percentage said it causes them to lose motivation.
An overwhelming majority of workers don’t use the work software that IT has provided to them, according to a recent survey from Coupa Software. Among the reasons why: The products aren’t relevant to their day-to-day roles, they’re unreliable and they’re not particularly user-friendly. Regardless of the reasons, tech teams should promptly address the concerns to avoid a number of problems–which go beyond the cost of the products. “[This is] an issue that should be on every CIO’s radar today,” said Rob Bernshteyn, CEO of Coupa Software. “If companies are providing software that employees won’t use, they are exposing themselves to a host of risks–from wasted resources to potential compliance issues. Whether it’s mission-critical software or a desktop productivity app, if employees aren’t using their work software, it’s not only a major expenditure, but also a glaring missed opportunity for the company.” Following are some of the reasons why employees ignore their company-provided software. More than 880 U.S. workers took part in the research, which was conducted by TNS. Coupa specializes in cloud-based financial apps to help companies manage their spending.