Employees Aren't Fully Using Work Software

By Dennis McCafferty  |  Posted 01-14-2015 Email

An overwhelming majority of workers don’t use the work software that IT has provided to them, according to a recent survey from Coupa Software. Among the reasons why: The products aren’t relevant to their day-to-day roles, they’re unreliable and they’re not particularly user-friendly. Regardless of the reasons, tech teams should promptly address the concerns to avoid a number of problems–which go beyond the cost of the products. “[This is] an issue that should be on every CIO’s radar today,” said Rob Bernshteyn, CEO of Coupa Software. “If companies are providing software that employees won’t use, they are exposing themselves to a host of risks–from wasted resources to potential compliance issues. Whether it’s mission-critical software or a desktop productivity app, if employees aren’t using their work software, it’s not only a major expenditure, but also a glaring missed opportunity for the company.” Following are some of the reasons why employees ignore their company-provided software. More than 880 U.S. workers took part in the research, which was conducted by TNS. Coupa specializes in cloud-based financial apps to help companies manage their spending.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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