Is It Time to Write Off Email?
As cloud-based Unified Communications increases in popularity, traditional on-premise systems are fading away, causing many tech leaders to wonder if email is a dying format.
According to 74% of respondents, email will remain an important messaging tool, but new messaging and collaboration platforms will become significant.
82% of respondents expect integrated messaging and collaboration applications to disrupt the business email market. Only 18% believe email will remain the primary business-messaging tool.
Businesses are using UCaaS and hosted PBX services to replace on-premises equipment and turning to cloud-based unified communication and collaboration services.
Nine out of 10 service providers lead sales opportunities with cloud-based solutions. Only 10% continue to see premises-based PBXs as their market gateway.
Respondents expect UCaaS/Hosted PBX market to grow six-fold across enterprise, midmarket and SMB during the next five years.
Unified Communications will become increasingly mobile. 42% of respondents believe more than half of interactions for businesses of all sizes will happen on mobile devices by 2020.
By 2020, respondents believe that UCaaS/Hosted PBX market share will increase according to the following breakout: Small businesses: 48% (10% today), Midmarket businesses: 37% (5% today), Large enterprises: 20% (6% today), Total market: 41% (7% today)