Ineffective Communications Waste Millions a Year

By Karen A. Frenkel  |  Posted 05-09-2017 Email

A new study on workplace productivity and communications technology finds that today's workers communicate inefficiently, and that ends up wasting money for their employers. The study, "2017 Workplace Productivity and Communications Technology," also found that workers spend three hours daily communicating during phone calls and face-to-face meetings. The yearly impact and productivity losses are costing companies an average of $11,000 per employee. "This study underscores the alarming cost of poor communications and collaboration, and how companies of all sizes are artificially constrained by the very tools that were intended to improve their ability to be productive," said Bob Agnes, executive vice president and president of the Enterprise Division of Mitel, an enterprise and mobile communications company. The study was commissioned by Mitel and conducted by Webtorials, which analyzed responses from 906 business professionals, who are mainly from the United Kingdom, the United States, France and Germany.

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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