Tablets: Popular But Not So Productive

By Don Reisinger  |  Posted 10-02-2013 Email

Productivity is the most important metric for companies that want to improve their cost-effectiveness in the office. And for some IT decision-makers, investing in tablets would seem like a good way to increase productivity. But a new survey of 336 people from nonprofit benchmarking researcher APQC reveals that in the enterprise environment, tablets fall short of laptops in terms of their ability to make employees more productive. "The primary objective of this benchmarking survey was to understand how individuals are using tools to be more productive at work and in their lives in general," says Jonathan Kraft, research program manager at APQC. "The results were somewhat surprising in that the tool which has seemingly garnered the most attention over the past year—the tablet—is at this point not viewed as favorably in making people more productive." Not only do the APQC results show how certain products are used in the enterprise, but also the extent to which those products are improving business processes. And much to the surprise of many folks, the improvement to business processes is not at easily measurable as once believed.

Don Reisinger is a freelance technology columnist. He started writing about technology for Ziff-Davis' Since then, he has written extremely popular columns for, Computerworld, InformationWeek, and others. He has appeared numerous times on national television to share his expertise with viewers. You can follow his every move at


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