Microsoft has shifted into damage-control mode over its
Windows Phone 7 update, claiming in a corporate blog posting that only 10
percent of users’ smartphones have stalled because of the new software. The
company will also continue to withhold the update for Samsung
smartphones.
“Has the update process gone perfectly? No — but few large
scale software updates ever do, and the engineering team here was prepared,”
Michael Stroh, a writer for Microsoft’s Windows team, posted
Feb. 23 on the Windows Phone Blog. “Of course, when it’s your phone that’s
having a problem, or you’re the one waiting, itss still aggravating.”
Stroh claimed some “90 percent of people who’ve received an
update notification have installed the new software patch successfully.” With
regard to the other 10 percent whose smartphones temporarily stalled or
outright bricked, he added, “nearly half failed for two basic reasons — a bad
Internet connection or insufficient computer storage space.”
Windows Phone Update requires space on a PC to create a
backup image of the user’s smartphone, in addition to downloading the update.
For more, read the eWeek article: Microsoft’s Windows Phone 7 Update Fails for 10 Percent of Users.
