New York City’s IT Roadmap

Carole Post, Commissioner of New York City’s Department of Information Technology and Telecommunications (DoITT), did the unthinkable. She faced a room packed with IT solutions vendors at the Hilton New York hotel on July 15, 2010, to outline her agency’s ongoing efforts to "enable the connected city" as well as improve the vendor management process. Thanks to a bevy of handlers, she managed to escape without getting kidnapped by any eager technology vendors. But that’s not the real story here. What’s remarkable is the sheer scope of implementations that Post’s department already has underway and plans to unfurl in the next 12 to 36 months. Shortly after becoming Commissioner in January 2010, Post previewed New York City’s IT roadmap in an interview with CIO Insight‘s sister publication, Baseline.

According to Post, DoITT provides support and services for more 100 separate city agencies, offices and organizations encompassing 300,000 employees. The agency’s work also provides support for 8 million residents, 250,000 businesses and some 46 million visitors per year. Among the many departments that fall under Post’s DoITT purview are:

  • IT services (overseeing implementation, operation and support of all citywide IT infrastructure and enterprise systems solutions)
  • IT security
  • IT policy and strategic planning
  • Emergency planning and citywide enterprise contracts
  • Telecom and network operations
  • Telecom policy and design
  • Wireless technologies
  • Project management office and performance management office
  • Customer relations and agency liaisons
  • Emerging and innovative technologies
  • Enterprise application services and app development
  • Web, new media and digital media operations

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