Book Brief: Instant Persuasion

Instant Persuasion: How to Change Your Words to Change Your Life

By Laurie Puhn

Tarcher/Penguin, January 2005

304 pages, $19.95

The conceit of first showing a “communication blunder” and then a couple of pages later showing what could have been said differently in order to turn it into a “communication wonder” becomes wearing fairly quickly. Ignore it. Instead, concentrate on the solid advice that Puhn, a Harvard Law School-trained mediator, offers to help you communicate more clearly and in such a way as to get the best out of your employees. Examples: Don’t argue about something if there are facts available to end the dispute; and when working out with employees what needs to get done, be as specific as possible.

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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