CIOs Need Better Tools to Meet Expectations
Good Reviews
63% of survey participants say their organization either “constantly” meets Key Performance Indicator (KPI) goals or meets them “most of the time.”
Top KPIs for IT Operations Excellence
Uptime and system availability: 92%, Performance and response time: 80%, Data loss: 56%, Number of open issues: 52%, Average time to fix: 51%
Toughest KPIs to Meet
Performance: 29%, Uptime: 17%, Number of open issues: 15%
Performance Assessment Gap
57% of large organizations use analytical tools to measure IT performance, compared to just 29% of small companies which do.
Valuable Intelligence
69% of organizations that use analytics can transform most or all of the resulting, relevant insights into actionable plans for improvement.
Top IT Operations Monitored for KPI
Storage: 71%, Network: 71%, Applications: 69%, Databases: 66%, Clusters: 49%
Up to the Task
53% of organizations which track configuration consistency throughout five to six IT operations in real-time or daily are meeting or exceeding goals, compared to no more than one-third of companies that track only up to four areas.
An Overlooked Resource
Only 14% monitor the cloud environment for KPIs.
Watchful Eyes
23% analyze configuration consistency across their network in real-time. Another 16% do so daily.
What’s Needed to Achieve Operational Excellence
Better measurement and analysis tools: 40%, Tools to detect cross-domain IT configuration issues: 22%, Tools to enforce IT best practices: 19%
