Digital Transformation Creates CIO Opportunities
Digital Technology Adoption
While 21% are proficient to one degree or another; 65% still limited to e-mail, the Internet and some enterprise software. Beginners: 65%, Digerati: 15%, Conservatives: 14%, Fashionistas: 6%
Transformation Will Be Crucial to Company Success
Almost half of employees say transformation is already happening, while another third say it is looming. Within the next two years: 33%, It’s too late: 27% ,This year: 18%, Three years or more: 13%, It’s not important to us: 5%
Overall Digital Business Benefits
Those well versed in digital technologies report significant on average gains across the board. Increased revenue creation: +9%, Increased profitability: +26%, Market valuation: +12%
Digital Business Benefits by Function
The majority cited improvements to customer service as the primary effect of digital initiatives. Customer experience: 94%, Operational improvements: 63%, Business model changes: 54%
Major Barriers to Digital Transformation
Inertia raises its ugly head in many forms. No sense of urgency: 39%, Not enough funding: 33%, Inadequate IT systems: 30%, Unclear roles: 28%, No vision for future uses: 28%, Fuzzy business case: 27%
Pace of Digital Change
Most staff people say digital change is happening at about the right pace or faster, but management disagrees. Staff perception: 75%, Managerial perception: 37%, C-level executives and board members: 35%
Digital Culture Clash
There are more reasons to resist change than embrace it. Competing priorities: 53%, Lack of knowledge: 52%, Little motivation to change status quo: 40%, Digital transformation will impact my career: 23%, Internal politics: 21%, Perceived risks: 18%
Digital Performance Metrics Matter
More than half of companies have yet to set up key performance indicators (KPIs) methods for measuring results. No KPIs: 57%, Yes, KPIs: 26%, Don’t Know: 17%
Significant Digital Transformation Issues
The percentage of respondents identifying these issues as significant. Defining the right KPI indicators: 70%, Changing the culture: 68%, Lack of management skills: 61%, Limitations of IT systems: 59%, Concerns with integrity of the data: 52%, Not enough data: 46%
Digital Business Incentives in Place
Even in a social world, compensation still drives behavior. Digerati: 68%, Conservatives: 65%, Fashionista: 48%, Beginners: 39%
