Executive Leadership Gets Failing Grade

Executive Leadership Gets Failing Grade

Diminishing ReturnsDiminishing Returns

27% of global consumers have less confidence in leaders today compared to 2013, as opposed to 17% who have more confidence.

Failing GradeFailing Grade

Just 29% of global consumers say business CEOs, CFOs, CIOs and other top officers demonstrate effective leadership, down from 36% in 2012.

Communication BreakdownCommunication Breakdown

Only 35% say business leaders are effective communicators, and 74% say effective communications is “very” important for a leader.

Purchasing PowerPurchasing Power

45% will stop buying a company’s products and services based upon their negative impression of the company’s leadership.

Most Important Leader Attributes for CompaniesMost Important Leader Attributes for Companies

Trustworthiness: 50%, Quality products and services: 49%, Good customer service: 43%, Clear customer focus: 36%, Ethical business practices: 34%

What Leaders Must Do in Times of CrisisWhat Leaders Must Do in Times of Crisis

Provide a clear and timely action plan to rectify the situation: 51%, Define the problem properly and commit to identifying real solutions: 49%, Accept an appropriate level of responsibility for the problem: 47%

Most Credible Sources of Information about CompaniesMost Credible Sources of Information about Companies

Friends and family: 40%, Employees of that organization: 30%, Activists and consumer rights groups: 21%

Credibility GapCredibility Gap

Only 17% of global consumers consider the CEO to be a reliable source of information about a company, and 15% feel the same way about other members of senior management.

Top Influential Channels to Impact Sentiment on a Company's LeadershipTop Influential Channels to Impact Sentiment on a Company’s Leadership

TV interviews: 49%, In-person speeches: 42%, Formal announcements: 34%

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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