Global Business Services Gaining Traction
Nearly one-half of organizations aspire to move to a GBS model over the next three years.
Reduce cost structure of operations: 43%, Improve quality of operational data to drive management decisions: 38%, Make better use of automation: 37%
Major change management requirements: 48%, Resistance from business units: 40%, Disruption to internal power structure: 39%, Senior management not convinced of business benefits: 29%
64% of survey respondents say a stronger commitment from the C-suite would help drive GBS, and 51% say a refocusing of operations mindsets from cost to value would help.
Nearly one-half say that better IT systems are required to build a fluid, effective and centralized GBS governance framework.
39% do not feel that their organization has the right skills to maximize analytics opportunities, and 52% say their organization isn’t investing heavily into analytics.
Combine all enterprise-wide processes into one multifunctional platform, so you eliminate confusion caused with services being provided differently in different parts of the organization. Then leverage expertise and assets across the platform.
It’s not all about achieving the lowest cost per transaction. Treat business units like external customers to invest in ROI-producing talent, technology, quality and innovation.
You can’t take advantage of a transformation opportunity if there are walls separating you, your customers and vendors. Integration will open up valuable information and data to drive business decisions.
By aligning analytics with GBS efforts, you’ll take advantage of data already existing within your organization to gain value-adding insights about customers, suppliers and competitors.