Global Business Services Gaining Traction

Global Business Services Gaining Traction

Determined Direction

Nearly one-half of organizations aspire to move to a GBS model over the next three years.

Top Priorities for Organizations With Shared Services and/or Outsourcing Programs

Reduce cost structure of operations: 43%, Improve quality of operational data to drive management decisions: 38%, Make better use of automation: 37%

Top Obstacles for GBS

Major change management requirements: 48%, Resistance from business units: 40%, Disruption to internal power structure: 39%, Senior management not convinced of business benefits: 29%

Change Agents

64% of survey respondents say a stronger commitment from the C-suite would help drive GBS, and 51% say a refocusing of operations mindsets from cost to value would help.

Tech Support

Nearly one-half say that better IT systems are required to build a fluid, effective and centralized GBS governance framework.

Uninspired Effort

39% do not feel that their organization has the right skills to maximize analytics opportunities, and 52% say their organization isn’t investing heavily into analytics.

Best Practices for GBS: Create a Multifunctional Scope

Combine all enterprise-wide processes into one multifunctional platform, so you eliminate confusion caused with services being provided differently in different parts of the organization. Then leverage expertise and assets across the platform.

Best Practices for GBS: Run GBS as a Business, Not a Cost Center

It’s not all about achieving the lowest cost per transaction. Treat business units like external customers to invest in ROI-producing talent, technology, quality and innovation.

Best Practices for GBS: Integrate the Services Supply Chain

You can’t take advantage of a transformation opportunity if there are walls separating you, your customers and vendors. Integration will open up valuable information and data to drive business decisions.

Best Practices for GBS: Align Analytics With GBS Efforts

By aligning analytics with GBS efforts, you’ll take advantage of data already existing within your organization to gain value-adding insights about customers, suppliers and competitors.