July 2006 Survey: IT Value, Productivity Metrics Still Not Trustworthy

CIO Insight‘s 2003 ROI survey led off with the question, Do You Have Any Faith In Your ROI Numbers? and concluded that most IT executives had little confidence in their ROI numbers. Apparently, little has changed since then. This year’s survey found a high degree of skepticism with business value metrics and figures. We also uncovered another reason to be dubious: IT executives are projecting significantly greater productivity increases than the figures tracked by the federal government. Somebody’s not measuring productivity properly, and it’s probably not the Bureau of Labor Statistics.

Research Guide:

  • Finding 1: Only six out of ten companies measure the business value of IT.
  • Finding 2: Do CIOs measure business value often enough?
  • Finding 3: Skepticism about ROI and business value metrics remains high.
  • Finding 4: IT executives exaggerate IT’s impact on productivity.
  • Finding 5: How best to measure IT’s value?
  • Finding 6: Many technologies and IT services are meeting, and even exceeding, their business value expectations.

    Next page: Skepticism about ROI and business value metrics remains high.

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