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Global 360: Evolving Over Time
Hy Cite has a pretty good idea of what’s cooking. Doing business under the name Royal Prestige, the Madison, Wis.,…
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Metastorm: Keeping It Simple
Great Clips knows the right tools for trimming split ends. But when the Minneapolis-based hair salon franchisor wanted to trim…
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Project Pointers
Select the right technology. Great planning and a great team won’t save you if you pick the wrong system. Is…
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Does GE Have the Best IT?
Story Guide: Striving for Excellence What Makes GE So Good? Best Practice #1: Powering Six Sigma and ITIL With I.T.…
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GE’s Player Roster
INSIDERS Gary Reiner CIO, GE Named CIO by then-CEO John (Jack) Welch in 1996, Reiner was not only put in…
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E-Training: When Employees Crash on New Software
Sometimes in shifting to new systems as a result of an acquisition or merger, companies don’t always have time to…
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Pegasystems: Handling Complexity
Financial services firms Seekingto adhere to government regulations, such as measures aimed at combating money laundering, have found that software…
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Text Messaging: Old School
The Sunlight Foundation, a nonprofit cofounded by wealthy Washington lawyer Michael Klein, is dedicated to “using the revolutionary power of…
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What Data Mining Can and Can’t Do
Peter Fader, professor of marketing at University of Pennsylvania’s Wharton School, is the ultimate marketing quant—a world-class, award-winning expert on…