Story Guide:
- Striving for Excellence
- What Makes GE So Good?
- Best Practice #1: Powering Six Sigma and ITIL With I.T.
- Best Practice #2: Balancing Centralized & Decentralized I.T.
- Best Practice #3: Training CIOs For Excellence
- Best Practice #4: Using CIOs as change agents
Also in This Feature: - GE Who’s Who: When legendary CEO Jack Welch looked to deploy a Six Sigma campaign, he turned to CIO Gary Reiner.
- CIOs on the Move: Many former GE information chiefs now run their own shows.
- By the Numbers: GE sets the performance bar, outshining others.