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Does GE Have the Best IT?

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Mel Duvall

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Story Guide:

  • Striving for Excellence
  • What Makes GE So Good?
  • Best Practice #1: Powering Six Sigma and ITIL With I.T.
  • Best Practice #2: Balancing Centralized & Decentralized I.T.
  • Best Practice #3: Training CIOs For Excellence
  • Best Practice #4: Using CIOs as change agents

    Also in This Feature:

  • GE Who’s Who: When legendary CEO Jack Welch looked to deploy a Six Sigma campaign, he turned to CIO Gary Reiner.
  • CIOs on the Move: Many former GE information chiefs now run their own shows.
  • By the Numbers: GE sets the performance bar, outshining others.

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