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Knowledge Workers Need Better Management
They don’t like to be told what to do. They enjoy more autonomy than other workers. Much of their work…
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Teacher/Tech Vendor Group Pushes IT in Education
John Wilson is the executive director of the National Education Association, the 2.7 million-strong teachers union based in Washington, D.C.…
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How to Manage Smart People
A confession: I am a knowledge worker. That means, according to Babson College professor Thomas Davenport, whom we interview in…
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Know When to Hold ‘Em, Know When to Reboot ‘Em
Move over, deep blue. there’s some new artificial intelligence in town, looking to raise the stakes. The World Poker Robot…
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Mobility Becomes a Strategic Goal, Not Just a Productivity Tool
Pedestrians gabbing on cell phones and office workers checking their PDAs are as much a part of the street scene…
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Book Brief: Beating the System
Beating the System: Using Creativity to Outsmart Bureaucracies By Russell L. Ackoff and Sheldon Rovin Berrettt-Koehler, July 2005 175 pages,…
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Our August Issue, in Brief:
Strong Signals: Bit by Bit By John Parkinson At the present rate of innovation, by 2020 or so, technologists should…
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Individual Knowledge Doesn’t Always Help Understand Customer Groups
Personalization at most Web sites today is the equivalent of knowing someone well enough to wave to them on the…
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Is Web Persona-fying Better Than Personalization?
Andrew Peterson knows pretty much everything there is to know about a select group of customers at Sovereign Bank. “We…
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Functional Web Personas Require “Imaginary” Click Trails
If you really want to get to know people, travel with them. That’s true for imaginary people, too, says Adam…