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Robert I. Sutton: Renovating Innovation
Most companies I know have spent the past few years struggling to hang on to what they’ve got. They’ve focused…
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How Do You Get Users to Adopt CRM?
After more than 80 acquisitions in ten years, the sales staff at The Bank of New York Company Inc.—a commercial…
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Web Extra: Who’s on First?
What led you to install an expertise location system? We’re a large, distributed organization made up of many companies that…
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Web Extra: Expertise Location System Vendors
AskMe Corp. Location: Bellevue, Wash. Web site: www.askmecorp.com Autonomy Corp. Location: San Francisco (U.S. headquarters) Web Site: www.autonomy.com Entopia Inc.…
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Book Review: Microsoft Rebooted
Microsoft Rebooted: How Bill Gates and Steve Ballmer Reinvented Their Company By Robert Slater Portfolio, August 2004 272 pages, $24.95…
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Now Clear for Takeoff
Jim Burke, vice president of information technology and telecommunications for the Greater Toronto Airports Authority, doesn’t come across as a…
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KM’s Not Dead Yet
Dr. Yogesh Malhotra, 40, is the founder and chief knowledge architect of the Brint Institute, a think tank based in…
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Expertise Management: Who Knows About This?
On a Tuesday afternoon last May, Brad Anderson found himself stumped. As an international trade specialist for the U.S. Commercial…
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Project Pitfalls: From Symptom to Solution
It’s no secret that major technology initiatives frequently fail to reach their intended goals. Often, the problem isn’t the technology;…
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Book Briefs: Copies in Seconds
Copies in Seconds: How a Lone Inventor and an Unknown Company Created the Biggest Communication Breakthrough Since Gutenberg By David…