The New IT Organization Arrives

The organizational chart is increasingly irrelevant as a definition of job identity and accountability. Traditional hierarchical structures with clear lines of authority, unity of command and discrete accountabilities no longer accommodate today’s real-time, unpredictable business environment.


To whom you report is less relevant than with whom you work, and that group increasingly includes colleagues, partners and customers in the context of virtual workgroups and communities of practice. Individual competencies, relationships and accountabilities mean more than job title or description. Reporting relationships yield to workflow processes and interdependencies. You typically report to multiple bosses, team leaders or process owners, and you struggle with potential conflicts, ambiguity, blurred boundaries, and multiple and competing objectives.

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