The financial crisis and the subsequent market shake-ups haven’t rippled too horribly through IT shops, but uncertainty still looms. Should they get hit, IT leaders will face a plethora of tough decisions.

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When it comes to cutting costs, boosting productivity and enhancing revenue, CIOs and their deputies look to business process improvement, according to our recent research report. But BPI is no cake walk: Executives need to target departments carefully before they enact process improvements. Crucial operating functions—such as marketing, finance, human resources and sales—can cause some heartburn.